For any business to succeed, it’s important for it to reach users effectively. Almost every business today is online and therefore reaches users through applications. If you run an online business, or if you are a part of such a business, it’s important for you to know what impact your application has on your users.
One of the best ways for you to know what impact your application has on the user is through end user monitoring.
End User Monitoring:
End user monitoring, also known as end user experience monitoring, is a practice of monitoring the user’s behavior or actions while using the application. After you monitor the behavior of the user, you analyze the data and work on improving the user’s experience.
End user monitoring not only includes monitoring what a user does with your application but also how the delivery of your application affects the user experience.
Here’s a list of how end user monitoring would help your business:
- Identify the parts of the application that perform well/poorly
- Understand the performance of a new feature
- Identify page load problems and script issues
- Decide where to invest more
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